Satisfaction Guaranteed This year marks our 113th year of serving the Masonic Fraternity & we greatly appreciate the many satisfied Lodges that reorder from us year after year. We are proud of the quality of our products & as always our merchandise is sold on a "satisfaction guaranteed" basis.Shipping Please refer to our order blank for shipping charges. Additional charges will apply to heavy or oversized items. Please call for quotes on shipping. Our low item prices do not allow for free or reduced rate shipping. Rush Orders Please specify the date when needed. We endeavor to ship to meet the specified date. We cannot guarantee delivery unless you request Next Day or Second Day delivery, for which you will be billed additional charges. Same day shipping orders must be received prior to eleven o'clock A.M. (Central Time) A $10.00 rush order charge may apply. Returns If an item is not satisfactory, it may be returned for exchange, credit or refund, within thirty (30) days of purchase date. Call first to obtain a return authorization number. Not Returnable Items that are not returnable are personalized, stamped & engraved items & articles made to special order or specifications, but we will make every effort to make them right. To Expedite Your Order Before you send your order, check these things to be sure your order will be handled correctly & without delay: 1. Print your name & address. This helps us & the U.S. Post Office. Do not abbreviate cities & states. Give your Zip Code, 5 plus 4 if known. 2. Give the office you hold & the name of your Lodge, Chapter, ect. 3. Order by Number, Article & Price. 4. Print all names, ect. for embroidery, gold stamp or engraving & printing information for envelopes or other materials ordered. You can also email us a word document with the information. 5. State the emblem wanted & color when there is a choice. 6. State from which catalog number you are ordering. This shows us if you have the latest catalog. Also include your account number, if known. Terms Lodge orders are accepted from the Lodge Secretary when submitted on a Lodge Letterhead with embossed Lodge seal. Our Terms are net thirty (30) days to established accounts in good standing. On all personal orders we require prepayment by check, money order or credit card. We honor Visa, MasterCard & Discover for your ordering convenience. No C.O.D. orders. Prices are Subject to Change We make every effort to maintain the prices on this web page; however, due to conditions beyond our control, all prices are subject to change without notice. For Information Should you desire more information, prices or samples on articles not listed, write or call or email us & we will be happy to help you. We have a toll-free number for your ordering convenience: for all 50 States & Canada 1-800-558-8292. Holiday Schedule We will be closed for the following holidays: Thanksgiving (2015) - Nov. 26 & 27, Christmas (2015) and New Year's - Dec.24 thru Jan 3, Good Friday (2016) - March 25, Memorial Day (2016) - May 30, Independence Day (2016) - July 2 to July 10, Labor Day (2016) - September 5
Customer Service Hours Monday-Friday 9:00–5:00 PST. Refreshment and Family time on the weekends. For your Custom product requirements email us at: customgear@masongearshop.com Wholesale inquiry email us at: sales@masongearshop.com General Inquiries please email us at:customerservice@masongearshop.com
Orders typically ship within 1-2 days. Shipping times vary based on the individual store and destination. To view estimated shipping times for your orders, please visit the Order History page: www.wish.com/transaction. Choose "Where's My Package?" for more information. You can track your package's delivery progress at any time from this area.
We are Red Tower Regalia, Inc. which formed in 2009 in Arlington, Virginia. Our mission is simple: to provide all facets of Masonry, OES, and Elks with high quality regalia at the lowest prices.
